Customer Testimonials
Would not purchase another car anywhere else! Best prices and best vehicle vehicles to choose from! See Tom Petrie he will take great care of you.
Pleasant, helpful and thorough. We were very pleased with the service.and would recommend them.
Painless oil change! No upsell. The place was spotless, no waiting and everyone was nice. Would definitely recommend
Friendly, knowledgeable, and true professional. Kyra was pleasant and made a positive of a unfortunate situation. She did exactly what she said and results awesome. Thank you and we will definitely recommend sales and service.
I am generally satisfied with West Herr's service. It can be difficult to get an appointment on short notice, though.
They did what I asked. My rep didn’t try to pressure & close on 1st mtg. Other dealers brought in a closer & did the ABC’s. Always-Be-Closing.
I am a very satisfied with the inspection & maintenance done on my 2009 Camry. I thank Derek & the Service Dept for their outstanding service/job. I’ve been a satisfied customer for the past 16yrs w/former Vanderstyne Toyota now owned by West Herr. I would gladly recommend West Herr to families & friends. Keep up the good work. & thank you .
I purchased a 2025 Rav 4 plug in at West Herr Toyota of Rochester. John Dimartino made this a very special deal. Tom Petrie was great to finalize the deal. I will be coming back to this dealer for any purchase in the future. Cant say enough good things here. Just advise everyone to try this dealer out. You wont be dissapointed.
I've been coming to the same dealership for 20 years. I've purchased two cars during those 20 years and always experienced courteous service when talking to the service department and talking to the sales department. Recently i bought my third car. I went in to buy tires and but left with a car and one I am is very happy with. I had been thing for a year about a new car. I had been talking off and on to Paul Williams. He's was supportive while I worked through the times I wasn't yet ready to choose a ... Read More DealerRater - May 3, 2025
Peter M. Under the mentorship of Shane, was a pleasure to deal with. Peter was very responsive to my request for information about the status of the delivery of my vehicle. Day of delivery, Peter and the rest of the team at West Herr made every step of the process fairly pain free. Except for the cost of the vehicle of course. I would go back to West Herr again. But I got a Toyota and I drive my Toyotas a long time.
Gianna was great. Finance was easy and smooth. Buying my new Tundra was a fun experience!!
No we’re on bill did it say they rotated my tires. Folks not very friendly. It was just another customer. Have felt like this the last 2 times have had my car serviced at this dealership
I believe West Herr Toyota of Rochester is the best dealership in the city of Rochester.
Ben was very friendly and generally supportive, and followed up on most of my questions. Wouldn't deal much with price and trade in.
Paul Williams was fabulous to work with. 5 stars all the way around. He bent over backwards to help me get the car I wanted. He was an absolute gentleman and I would recommend him to anyone.
This is a first time I buy the car with West Herr and I'm really happy with they services
I have bought many cars at West Herr Toyota of Rochester. And each time we request Miguel because his professionalism and the way he treats his customers is absolutely outstanding. We request him from the dealership across the street and he is more than happy to come over and help us. And each time we end up buying a car or SUV from him. And West Herr Toyota is a wonderful experience. Everyone is so helpful and friendly. And you can clearly see it is genuine and the people like working there. If we could Miguel and West Herr Toyota ... Read More DealerRater - Mar 1, 2025
Hi, I would not recommend this dealer at this time. I took my truck in for its annual service. The service advisor was good. I had to have oil change, NYS inspection and Regular look everything over inspection with tire rotation. Also fix a slow air leak in drivers' side rear tire. After they completed everything, I asked the service advisor if everything looked good and wanted to make sure my tire was ok and tires rotated. He said everything was good. Later that day I noticed the driver's side rear tire valve stem cap was off. So, I ... Read More DealerRater - Feb 19, 2025
The dealership to me is like my family The employees are very knowledgeable about what they do and keep me informed about my car.The maintenance is done within the time they tell me.My favorite place to be at .Thank you West Herr Toyota of Rochester. WILL BE BACK SOON
We have been with Toyota first Vanderstyne now West Herr for 10 years. Always treated fairly. Service department always informs you of what needs to be done. Very reliable.
I’ve been taking my car to be serviced at this dealership for more than five years. They run an honest business and are organized and efficient with their services. The advisors I have worked with are also very knowledgeable and helpful.
The fastest car buy I've ever encountered. Joel Rodriques went out of his way to make the delivery at Canandaigua very simple. Will certainly recommend West Herr to any and all contacts.
At West Herr Toyota, They give professional, quality service in a fairly time. Recently , I needed an emergency service for new batteries on my car, and they when out of their way to take care of my car on the same day just before New Year. I am very grateful to all the hard workers. Happy New Year to all at West Herr Toyota!!
Each time I am greeted with a smile at West Herr Toyota! Ryan was professional in his job. Short wait and I was back on the road! Thanks to all the service team. Like Josh Allen said the other day to his guys on offense, we are not in competition with each other, we are a Team! Keep up the Team service West Herr! Wayne
Thank goodness for West Herr Toyota. Derek was awesome. Would recommend them again and again!!
Great service, friendly, & efficient. Toyota has always been good to us - informs of potential future services needed without being too pushy .
Was, treated very well. The whole process was extremely smooth and pleasant. Would definitely recommend them to anyone looking to buy a vehicle.
Kyla is kind and helpful! There’s no other service department that we love and trust!
The easiest and pain free experience buying a car I have had. Shane was great to work with.
The service my car required was completed to my satisfaction and completed sooner than promised.
The service was great and Derick was very easy to work with. I have always had very good service and the people are very knowledgeable and friendly. Thank You.
Great service, and knowledgeable friendly people. Ryan was great to work with, and he got my out quickly.
I was very happy with the dealership experience at West Herr Toyota of Rochester. Everyone I encountered was friendly, professional and fair. I plan to go back.
Went to dealership to inquire what new or low mileage Highlanders were available. After salesperson Lorie performed a search, only 1 Highlander was available of what options I was looking for. It was scheduled to be built in 1 month, so I put a deposit on it. It was delivered approximately 1 month later. Lorie was pleasant to work with, as well with the Finance Manager and Customer Care Manager. Not sure if I received the best deal possible considering I wasn't planning on buying , but probably did OK
Great experience, kind,polite,professional experience with the whole staff at the dealership with a nice selection of cars.
Great service as always. Fast, reliable, and just an overall pleasure to do business with!
Lorie was amazing as well as the whole team at west herr Toyota thank you!
I was in for a 6 month check-up. No issues, in and out fast. THANKS!
Service appointments are easy to schedule. The service visit is completed timely and efficiently. Always a pleasure.
Service is exceptional. The service person keep clients informed about vehicle! I’ve been coming here for years.
There is a level of trust and comfort that they have engendered. I have always been satisfied with the work they have done on my vehicles.
Nice experience nice atmosphere people were very friendly any questions asked were answered would recommend friends and family
They are always kind and attentive They answer all of your questions If the person you are dealing with does not know the answer They find someone who does The service department is also very good They tell you if your vehicle is in need of other things when it is there so you don't need to make unnecessary extra trips ...no pressure if you don't do the recommendations they simply give you the list very helpful I would highly recommend them
I’ve been taking my car to this dealership for four years and have been satisfied with their quality of service. After my experiences with the other local dealerships, I can attest to the fact that West Herr Toyota of Rochester is the best place to take my car in for service as they run their business with honesty and efficiency.
Every person we came in contact with was very helpful and friendly. Kyle Palka was a pleasure to have for a salesman.
Got me in and out quickly, I am thankful of friendly service first thing in am
Worked with Sales Consultant, Tom Petrie for the second time and he is excellent..He is very personable and a pleasure to work with.
West Herr needs to do a better job at getting vehicles available to see, test drive and choice of colors. It seems crazy that a dealership doesn’t have vehicles in their lot to sell. Tom was able to locate a vehicle but he should not have been put in that position of not having a vehicle to see. I’m not sure how dealerships can stay in business this way or have people move on ... Read More DealerRater - Aug 18, 2024
Matt was an excellent and patient person when dealing with me and my husband. Very helpful
West Herr Toyota is awesome and my salesperson Joe Wyse did an awesome job start to finish. Purchased a new 2024 Toyota Corolla which you can’t beat. Thank you Joe and West Herr Toyota.
Competent friendly helpful. Very easy to deal with. Knowledgeable experienced delivery met half way nice
Efficient, knowledgeable, courteous, and honest . I appreciate Allen and his team in Service department. They take pride in their work and I trust them.
They always do a great job. The service advisor was even able to do a tire swap today even though it was not planned. This saved me a ton of hassle.
I needed paint repair on my RAV4. My contact person was very attentive, trying to keep me updated on the expected completion of the project. It was longer than expected but the job looks very nice
They have a very friendly and knowledgeable staff. Derek went out of his way to help me address some issues I had with the navigation system and I want to say a big Thank You.
Always amazing service. I’m definitely spoiled! I don’t have any reason to look elsewhere!
Lorie was great to deal with. She kept us up to date with the delivery process and made buying the car simple.
Very professional on time. Left the car clean as a whistle. I need four more words. Thank you very much.
First time to this service department. Very impressed. 5,000 mile service was done in 45 minutes. Very professional service person, helpful, friendly. I'll be back!
The dealership has fair pricing for new cars and does not put pressure on customers to sign immediately! Their service department is excellent!
Ryan is nice to work with. Fast clean service quick work. Clean break room. Friendly
This location is always great! This dealership is the only on I would use. I recommend it to friends and family!
Great and efficient service whenever I go. Crew listens to my concerns, and are friendly and knowledgeable.
Pleasantly surprised this time around Normally we are unhappy this time was a different story The price was right !
They were able to get me in immediately and took care of problem by solving the stop start issue.
Reminders, updates, explanations, turn times! All excellent!’ A wonderful experience for car repairs. I couldn’t recommend and higher. Thank you’
Kyla was professional let me know what the status of my toyota was more than once, service was great
Very friendly and patient. Willing to answer all our questions and find the best car.
Staff is very nice, they make you feel welcomed. I was taken care of in a timely manner.
Ryan and the staff were professional, friendly, and helpful. My experience was very positive. I will definitely return to West Herr
Tim was awesome! Visiting from NC…..he assured me the problem was solved. System went down because of rain and/or dirt in camera.
Always the best service , my Toyota and the friendliness of everyone is great. Derick is great in service. Awhile ago, when I was here, I met Sentina Spaziano from sales. I made it a point to visit her today, socially to say hello while my vehicle was being serviced. This made my day!
Efficient, courteous with minimum wait time wait time. Few time I’ve needed to bring car in it has always been same experience.
Great customer service; fast turnaround time for my NYS inspection and oil changed !! Thank you so much!!
Matt C was very knowledgeable. and very accommodating Would recommend him and this dealership as we have used them more than once. very satisfied, also Tina was so helpful when we picked up the car
So professional, friendly and very honest. Also went out of their way to accommodate me!
Tim Zaman assisted me with getting into a vehicle that is cost-effective and energy-efficient. I appreciate the simplicity during the transfer process from Basil. Thank you, Tim, for ensuring that I received a fair price and answering all my questions.
The service department is fantastic. Well organized and run. Dereck was very helpful and polite.
Professional, respectful sales experience at West Herr Toyota in Rochester,NY. Joe was kind, patient and generous with his knowledge.
Everyone very friendly and I feel confident that they won’t do anything that doesn’t need to be done!
Very informative and friendly staff. Staff cares if the customer is properly informed about their vehicle and kept up to date on the progress of repairs. Again, very friendly staff.
I had an excellent experience with West Herr Toyota of Greece,NY. Specially big Thanks to Paul sales man and all others is well I’m so happy with my new GRAND HIGHLANDER Thank You
This was my first experience with Toyota and this dealership. I was very pleased. Tom Petrie provided exceptional service throughout the sales process. He gave thorough explanations and answered all of my many questions, before and after the sale. He is a pleasure to work with. Although I have not had any encounters with the service department as yet, hours are convenient. It's also nice to know that "drive-ins" are accepted.
Lorie was great, she gave me the best deal right away. Jo back and forth.
Good job always ! Prompt customer service, good and well mannered workers, very polite and considerate always there to help and find solutions at all times
The service was great. I would recommend them to any interested parties. Tim Gaspar is leading a great crew..
Either purchasing a vehicle or servicing, this dealership is the only place I trust to go to
West Herr Toyota was awesome. Shane , Savanah, and Joey were excellent. Highly recommend them to all my friends.
ALL AS EXPECTED, AS HAS BEEN THE CASE SIINCE I HAVE BEEN A CUSTOMER 2019, THAN ALL OF YOU.
Friendly and courteous staff. Service was fast. Serviceman explained all the points of the maintenance check to me.
As always, the whole Service crew did an excellent job. That is the reason I will only take my vehicle to West Herr Toyota of Rochester.
Derek from West Herr of Rochester Toyota Service department and the service team are awesome! Thank you for always taking the time and patience to hear my issues, understand and fix the problems with my vehicle. I can always trust that they have my safety as 1st priority when servicing my vehicle and making sure everything is up to date. From Vanderstyne Toyota transitioning to West Herr…thank goodness that most of the customer service/service technicians have remained…trust means a lot over the past 10 years I’ve been bringing my vehicle there. I am forever appreciative to Derek ... Read More DealerRater - Nov 4, 2023
The sales and service department are great. I would recommend Tony and Allen in the sales department and Derek in the service department.
On time appointment, routine service was done quickly, we were out within 1 hour. Nice waiting area with coffee, tea etc.
Service is always great. Appointments run on time. Waiting area is very nice. Kyla was very efficient, friendly and attentive
Very fast easy purchase of my 2024 corolla. Love it. Took time to explain all features on car.also filled gas .thanks so much for your service
Derek has historically been awesome since owning my RAV. He is knowledgeable & accommodating. Great human.
Best service in Rochester! Always treated well and promptly. Nothing negative to say, always a positive experience.
I really enjoyed the buying experience,the sales person was very helpful with helping me set up everything on my new truck.
I dropped in at the last minute because of a check engine light that went on as we were heading out of town. They fit us in - checked everything over and we were on our way within the hour - at no charge! I appreciate this dealership.
Great team thanks for everything. Definitely recommend my family to build up the customer relationship with westheer