This journey started when West Herr Toyota emailed me a week or so ago to tell me that I might be able to purchase a new Camry for the same monthly payment (or even less) than I was paying for my then-current Camry, which I had also bought from West Herr. I connected with Shane, whom I had worked with during my last car purchase, and we settled on a Camry SE. I did a credit application online and was approved. As that was a Friday, Shane was going to be on vacation the following week, and the car we had settled on wasn't yet available, Shane told me that one of his assistants would contact me on Monday once the car arrived. Jon contacted me on Monday and we set a time on Tuesday morning at 10 for me to go to the dealership. I went on Monday at 10am, but Jon was a no-show. Paul Williams then worked with me to get the process moving. I drove the Camry SE and liked it! Paul connected me with Stephen to go over details for the loan. My new car was then made ready,. At this point Jon showed up. A lady whose name I cannot remember came out to have me sign the various documents, I transferred my personal stuff from my "old": Camry to my new one. Soon after that, I was done. Overall, I was very pleased with everyone I worked with and with West Herr in general. Shane and Paul were very good as salespeople. Stephen and I worked out a loan timeframe that we both could agree on, and quite professionally. The lady whose name I cannot remember (sorry!) was very pleasant and professional when I signed the documents. Jon was one for the time he was there, but I was never told why he didn't meet me when we had agreed to meet. I'd highly recommend West Herr Toyota as a place to buy a car and to have one serviced (as I had been servicing my previous Camry there since buying it in 2023.

It’s a peaceful atmosphere and they are very transparent with excellent service a free coffee

I just bought my new Rav 4 in for the first time for the 6 month check. Service providers were excellent and quick. No problem. My salesman, Joe Rodriguez saw me and told me anything he could help with please let him know. Entire staff seems very nice and good 👍.

Katie was amazing, started on the phone and at the service desk. The service was very professional!

Excellent service. Would recommend very friendly above expectations kind helpful and courteous friendly and very clean

West Herr Toyota is awesome. My experience this past week was above my expectations! Knowledgeable, courteous, patient, organized, explained everything about the paperwork and made sure I knew my vehicle and how to work everything before I left the parking lot! I test drove my new Tacoma at 1:30 and by 5:30 I was driving home with it!

Knowledge about my vehicle the Toyota Tacoma. Fast service on the Tacoma. Knowledge about what I need in future.

Experience from beginning to end was fantastic, they are very friendly, I highly recommend them.

Our salesperson, Tom P. was very informative And friendly during the whole process. He made everything go smoothly, requiring us to spend little time at the dealership.

This the second car that I have bought from this location. The sales staff is friendly and professional and their service department is the absolute best.

Very kind and courteous Always trying to help the customer They always let me know What my car needs And they do their best to help me with the price when Alan give me an estimated time that it would be done. He’s always right on the money. I don’t take my car anywhere else. I bought my Toyota Highlander there in May 2019. I’ve been bringing it back every single time for service and repairs and I’ll continue to do so

Kyla is a sweetheart and an excellent service person. I explained my situation and she exceeded my expectations on solving the problem. She is very knowledgeable, friendly and kind. My experience that day was awesome. Thank you!

Tech Ryan treated me well. Explained the service and options for future deals. Good people person.

Everyone was very friendly and helpful. Joseph was exceptionally good He didn't rush me and made me feel welcome.

Fast, friendly and easy service from making the appointment to receiving the service. Everyone was awesome!