I was in for a 6 month check-up. No issues, in and out fast. THANKS!

Service appointments are easy to schedule. The service visit is completed timely and efficiently. Always a pleasure.

Service is exceptional. The service person keep clients informed about vehicle! I’ve been coming here for years.

There is a level of trust and comfort that they have engendered. I have always been satisfied with the work they have done on my vehicles.

Nice experience nice atmosphere people were very friendly any questions asked were answered would recommend friends and family

They are always kind and attentive They answer all of your questions If the person you are dealing with does not know the answer They find someone who does The service department is also very good They tell you if your vehicle is in need of other things when it is there so you don't need to make unnecessary extra trips ...no pressure if you don't do the recommendations they simply give you the list very helpful I would highly recommend them

I’ve been taking my car to this dealership for four years and have been satisfied with their quality of service. After my experiences with the other local dealerships, I can attest to the fact that West Herr Toyota of Rochester is the best place to take my car in for service as they run their business with honesty and efficiency.

Every person we came in contact with was very helpful and friendly. Kyle Palka was a pleasure to have for a salesman.

Got me in and out quickly, I am thankful of friendly service first thing in am

Worked with Sales Consultant, Tom Petrie for the second time and he is excellent..He is very personable and a pleasure to work with. West Herr needs to do a better job at getting vehicles available to see, test drive and choice of colors. It seems crazy that a dealership doesn’t have vehicles in their lot to sell. Tom was able to locate a vehicle but he should not have been put in that position of not having a vehicle to see. I’m not sure how dealerships can stay in business this way or have people move on to another dealership /brand of car. Tom did a great job for us. Thank you, Tom.

Matt was an excellent and patient person when dealing with me and my husband. Very helpful

West Herr Toyota is awesome and my salesperson Joe Wyse did an awesome job start to finish. Purchased a new 2024 Toyota Corolla which you can’t beat. Thank you Joe and West Herr Toyota.

Competent friendly helpful. Very easy to deal with. Knowledgeable experienced delivery met half way nice

Efficient, knowledgeable, courteous, and honest . I appreciate Allen and his team in Service department. They take pride in their work and I trust them.

They always do a great job. The service advisor was even able to do a tire swap today even though it was not planned. This saved me a ton of hassle.

They have a very friendly and knowledgeable staff. Derek went out of his way to help me address some issues I had with the navigation system and I want to say a big Thank You.

Always amazing service. I’m definitely spoiled! I don’t have any reason to look elsewhere!

Lorie was great to deal with. She kept us up to date with the delivery process and made buying the car simple.

Very professional on time. Left the car clean as a whistle. I need four more words. Thank you very much.

First time to this service department. Very impressed. 5,000 mile service was done in 45 minutes. Very professional service person, helpful, friendly. I'll be back!

The dealership has fair pricing for new cars and does not put pressure on customers to sign immediately! Their service department is excellent!

Ryan is nice to work with. Fast clean service quick work. Clean break room. Friendly

This location is always great! This dealership is the only on I would use. I recommend it to friends and family!

Great and efficient service whenever I go. Crew listens to my concerns, and are friendly and knowledgeable.

They were able to get me in immediately and took care of problem by solving the stop start issue.