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Our Reviews
Every person we came in contact with was very helpful and friendly. Kyle Palka was a pleasure to have for a salesman.
Got me in and out quickly, I am thankful of friendly service first thing in am
Worked with Sales Consultant, Tom Petrie for the second time and he is excellent..He is very personable and a pleasure to work with. West Herr needs to do a better job at getting vehicles available to see, test drive and choice of colors. It seems crazy that a dealership doesn’t have vehicles in their lot to sell. Tom was able to locate a vehicle but he should not have been put in that position of not having a vehicle to see. I’m not sure how dealerships can stay in business this way or have people move on to another dealership /brand of car. Tom did a great job for us. Thank you, Tom.
Matt was an excellent and patient person when dealing with me and my husband. Very helpful
West Herr Toyota is awesome and my salesperson Joe Wyse did an awesome job start to finish. Purchased a new 2024 Toyota Corolla which you can’t beat. Thank you Joe and West Herr Toyota.
Competent friendly helpful. Very easy to deal with. Knowledgeable experienced delivery met half way nice
Efficient, knowledgeable, courteous, and honest . I appreciate Allen and his team in Service department. They take pride in their work and I trust them.
They always do a great job. The service advisor was even able to do a tire swap today even though it was not planned. This saved me a ton of hassle.
They have a very friendly and knowledgeable staff. Derek went out of his way to help me address some issues I had with the navigation system and I want to say a big Thank You.
Always amazing service. I’m definitely spoiled! I don’t have any reason to look elsewhere!
Lorie was great to deal with. She kept us up to date with the delivery process and made buying the car simple.
Very professional on time. Left the car clean as a whistle. I need four more words. Thank you very much.
First time to this service department. Very impressed. 5,000 mile service was done in 45 minutes. Very professional service person, helpful, friendly. I'll be back!
The dealership has fair pricing for new cars and does not put pressure on customers to sign immediately! Their service department is excellent!
Ryan is nice to work with. Fast clean service quick work. Clean break room. Friendly
This location is always great! This dealership is the only on I would use. I recommend it to friends and family!
Great and efficient service whenever I go. Crew listens to my concerns, and are friendly and knowledgeable.
They were able to get me in immediately and took care of problem by solving the stop start issue.
Reminders, updates, explanations, turn times! All excellent!’ A wonderful experience for car repairs. I couldn’t recommend and higher. Thank you’
Kyla was professional let me know what the status of my toyota was more than once, service was great
Very friendly and patient. Willing to answer all our questions and find the best car.
Staff is very nice, they make you feel welcomed. I was taken care of in a timely manner.
Ryan and the staff were professional, friendly, and helpful. My experience was very positive. I will definitely return to West Herr
Tim was awesome! Visiting from NC…..he assured me the problem was solved. System went down because of rain and/or dirt in camera.
Always the best service , my Toyota and the friendliness of everyone is great. Derick is great in service. Awhile ago, when I was here, I met Sentina Spaziano from sales. I made it a point to visit her today, socially to say hello while my vehicle was being serviced. This made my day!
Welcome to West Herr Toyota of Rochester
In more ways than one, West Herr Toyota of Rochester aims to make the dealership experience simple and painless for drivers in and around Greece, Webster, and Henrietta. Whether you come to us to browse the latest Toyota models, get behind the wheel of a high-quality used car, secure auto financing to drive away with confidence, or schedule service to keep your vehicle running like new, West Herr Toyota of Rochester will deliver.
Our dedicated sales team pays close attention to the wants and needs of every Irondequoit and Brockport driver, as we understand that buying a car takes careful consideration. For that reason, we listen to your requirements and guide you to options that match, or let you guide us if you already know what you want. Regardless, you’ll have access to a vast inventory of brand-new Toyotas and a wide variety of pre-owned models from Toyota and other automakers, meaning you’re sure to find something you like. Our finance team is always at the ready to make your dream vehicle a reality, thanks to our ability to arrange loan or lease packages that make sense for you.
Our service center will make the dealership experience easy on you, too. Not only does our service center offer complimentary shuttle service so that you never have to miss a beat when you leave your car here for maintenance or repairs, but we also provide an early bird or late night drop box, so that you can leave your vehicle with us as your schedule allows.
You can find West Herr Toyota of Rochester located at 4374 Ridge Rd West in Rochester, NY. We have extended Service and Parts Department hours to accommodate you and your busy schedule. Pay us a visit today, or get in touch if you’d like more information on what we can offer you!