I purchased a 2025 Rav 4 plug in at West Herr Toyota of Rochester. John Dimartino made this a very special deal. Tom Petrie was great to finalize the deal. I will be coming back to this dealer for any purchase in the future. Cant say enough good things here. Just advise everyone to try this dealer out. You wont be dissapointed.

I've been coming to the same dealership for 20 years. I've purchased two cars during those 20 years and always experienced courteous service when talking to the service department and talking to the sales department. Recently i bought my third car. I went in to buy tires and but left with a car and one I am is very happy with. I had been thing for a year about a new car. I had been talking off and on to Paul Williams. He's was supportive while I worked through the times I wasn't yet ready to choose a car. I came in the dealership for tires but though I had no appointment, i hadn't called before arriving, Paul roled out the carpet. And did so with excellent service.

Peter M. Under the mentorship of Shane, was a pleasure to deal with. Peter was very responsive to my request for information about the status of the delivery of my vehicle. Day of delivery, Peter and the rest of the team at West Herr made every step of the process fairly pain free. Except for the cost of the vehicle of course. I would go back to West Herr again. But I got a Toyota and I drive my Toyotas a long time.

Gianna was great. Finance was easy and smooth. Buying my new Tundra was a fun experience!!

No we’re on bill did it say they rotated my tires. Folks not very friendly. It was just another customer. Have felt like this the last 2 times have had my car serviced at this dealership

I believe West Herr Toyota of Rochester is the best dealership in the city of Rochester.

Ben was very friendly and generally supportive, and followed up on most of my questions. Wouldn't deal much with price and trade in.

Paul Williams was fabulous to work with. 5 stars all the way around. He bent over backwards to help me get the car I wanted. He was an absolute gentleman and I would recommend him to anyone.

This is a first time I buy the car with West Herr and I'm really happy with they services

I have bought many cars at West Herr Toyota of Rochester. And each time we request Miguel because his professionalism and the way he treats his customers is absolutely outstanding. We request him from the dealership across the street and he is more than happy to come over and help us. And each time we end up buying a car or SUV from him. And West Herr Toyota is a wonderful experience. Everyone is so helpful and friendly. And you can clearly see it is genuine and the people like working there. If we could Miguel and West Herr Toyota of Rochester 10 stars we would. Keep up the great work and we will see you guys soon again. Patty and Ed

Hi, I would not recommend this dealer at this time. I took my truck in for its annual service. The service advisor was good. I had to have oil change, NYS inspection and Regular look everything over inspection with tire rotation. Also fix a slow air leak in drivers' side rear tire. After they completed everything, I asked the service advisor if everything looked good and wanted to make sure my tire was ok and tires rotated. He said everything was good. Later that day I noticed the driver's side rear tire valve stem cap was off. So, I figured the mechanic left it off when putting air in tire. Next day I looked at that tire and it was the one they fixed. so that tells me it was never rotated. So now I wonder what else they didn't do. They called me and sent me an email asking how everything was, and I told them what I found but the lady just read off what they did and that's it. So, they must not be worried about what they do or service anymore. I think the mechanic wasn't trained enough or they rush him to do things, and he forgot. So, I haven't heard back from them.

The dealership to me is like my family The employees are very knowledgeable about what they do and keep me informed about my car.The maintenance is done within the time they tell me.My favorite place to be at .Thank you West Herr Toyota of Rochester. WILL BE BACK SOON

We have been with Toyota first Vanderstyne now West Herr for 10 years. Always treated fairly. Service department always informs you of what needs to be done. Very reliable.

I’ve been taking my car to be serviced at this dealership for more than five years. They run an honest business and are organized and efficient with their services. The advisors I have worked with are also very knowledgeable and helpful.

The fastest car buy I've ever encountered. Joel Rodriques went out of his way to make the delivery at Canandaigua very simple. Will certainly recommend West Herr to any and all contacts.