Kyla is kind and helpful! There’s no other service department that we love and trust!

The easiest and pain free experience buying a car I have had. Shane was great to work with.

The service my car required was completed to my satisfaction and completed sooner than promised.

The service was great and Derick was very easy to work with. I have always had very good service and the people are very knowledgeable and friendly. Thank You.

Great service, and knowledgeable friendly people. Ryan was great to work with, and he got my out quickly.

I was very happy with the dealership experience at West Herr Toyota of Rochester. Everyone I encountered was friendly, professional and fair. I plan to go back.

Went to dealership to inquire what new or low mileage Highlanders were available. After salesperson Lorie performed a search, only 1 Highlander was available of what options I was looking for. It was scheduled to be built in 1 month, so I put a deposit on it. It was delivered approximately 1 month later. Lorie was pleasant to work with, as well with the Finance Manager and Customer Care Manager. Not sure if I received the best deal possible considering I wasn't planning on buying , but probably did OK

Great experience, kind,polite,professional experience with the whole staff at the dealership with a nice selection of cars.

Great service as always. Fast, reliable, and just an overall pleasure to do business with!

Lorie was amazing as well as the whole team at west herr Toyota thank you!

I was in for a 6 month check-up. No issues, in and out fast. THANKS!

Service appointments are easy to schedule. The service visit is completed timely and efficiently. Always a pleasure.

Service is exceptional. The service person keep clients informed about vehicle! I’ve been coming here for years.

There is a level of trust and comfort that they have engendered. I have always been satisfied with the work they have done on my vehicles.

Nice experience nice atmosphere people were very friendly any questions asked were answered would recommend friends and family

They are always kind and attentive They answer all of your questions If the person you are dealing with does not know the answer They find someone who does The service department is also very good They tell you if your vehicle is in need of other things when it is there so you don't need to make unnecessary extra trips ...no pressure if you don't do the recommendations they simply give you the list very helpful I would highly recommend them

I’ve been taking my car to this dealership for four years and have been satisfied with their quality of service. After my experiences with the other local dealerships, I can attest to the fact that West Herr Toyota of Rochester is the best place to take my car in for service as they run their business with honesty and efficiency.

Every person we came in contact with was very helpful and friendly. Kyle Palka was a pleasure to have for a salesman.

Got me in and out quickly, I am thankful of friendly service first thing in am

Worked with Sales Consultant, Tom Petrie for the second time and he is excellent..He is very personable and a pleasure to work with. West Herr needs to do a better job at getting vehicles available to see, test drive and choice of colors. It seems crazy that a dealership doesn’t have vehicles in their lot to sell. Tom was able to locate a vehicle but he should not have been put in that position of not having a vehicle to see. I’m not sure how dealerships can stay in business this way or have people move on to another dealership /brand of car. Tom did a great job for us. Thank you, Tom.

Matt was an excellent and patient person when dealing with me and my husband. Very helpful

West Herr Toyota is awesome and my salesperson Joe Wyse did an awesome job start to finish. Purchased a new 2024 Toyota Corolla which you can’t beat. Thank you Joe and West Herr Toyota.

Competent friendly helpful. Very easy to deal with. Knowledgeable experienced delivery met half way nice

Efficient, knowledgeable, courteous, and honest . I appreciate Allen and his team in Service department. They take pride in their work and I trust them.

They always do a great job. The service advisor was even able to do a tire swap today even though it was not planned. This saved me a ton of hassle.