This is a first time I buy the car with West Herr and I'm really happy with they services

I have bought many cars at West Herr Toyota of Rochester. And each time we request Miguel because his professionalism and the way he treats his customers is absolutely outstanding. We request him from the dealership across the street and he is more than happy to come over and help us. And each time we end up buying a car or SUV from him. And West Herr Toyota is a wonderful experience. Everyone is so helpful and friendly. And you can clearly see it is genuine and the people like working there. If we could Miguel and West Herr Toyota of Rochester 10 stars we would. Keep up the great work and we will see you guys soon again. Patty and Ed

Hi, I would not recommend this dealer at this time. I took my truck in for its annual service. The service advisor was good. I had to have oil change, NYS inspection and Regular look everything over inspection with tire rotation. Also fix a slow air leak in drivers' side rear tire. After they completed everything, I asked the service advisor if everything looked good and wanted to make sure my tire was ok and tires rotated. He said everything was good. Later that day I noticed the driver's side rear tire valve stem cap was off. So, I figured the mechanic left it off when putting air in tire. Next day I looked at that tire and it was the one they fixed. so that tells me it was never rotated. So now I wonder what else they didn't do. They called me and sent me an email asking how everything was, and I told them what I found but the lady just read off what they did and that's it. So, they must not be worried about what they do or service anymore. I think the mechanic wasn't trained enough or they rush him to do things, and he forgot. So, I haven't heard back from them.

The dealership to me is like my family The employees are very knowledgeable about what they do and keep me informed about my car.The maintenance is done within the time they tell me.My favorite place to be at .Thank you West Herr Toyota of Rochester. WILL BE BACK SOON

We have been with Toyota first Vanderstyne now West Herr for 10 years. Always treated fairly. Service department always informs you of what needs to be done. Very reliable.

I’ve been taking my car to be serviced at this dealership for more than five years. They run an honest business and are organized and efficient with their services. The advisors I have worked with are also very knowledgeable and helpful.

The fastest car buy I've ever encountered. Joel Rodriques went out of his way to make the delivery at Canandaigua very simple. Will certainly recommend West Herr to any and all contacts.

At West Herr Toyota, They give professional, quality service in a fairly time. Recently , I needed an emergency service for new batteries on my car, and they when out of their way to take care of my car on the same day just before New Year. I am very grateful to all the hard workers. Happy New Year to all at West Herr Toyota!!

Each time I am greeted with a smile at West Herr Toyota! Ryan was professional in his job. Short wait and I was back on the road! Thanks to all the service team. Like Josh Allen said the other day to his guys on offense, we are not in competition with each other, we are a Team! Keep up the Team service West Herr! Wayne

Thank goodness for West Herr Toyota. Derek was awesome. Would recommend them again and again!!

Great service, friendly, & efficient. Toyota has always been good to us - informs of potential future services needed without being too pushy .

Was, treated very well. The whole process was extremely smooth and pleasant. Would definitely recommend them to anyone looking to buy a vehicle.

Kyla is kind and helpful! There’s no other service department that we love and trust!

The easiest and pain free experience buying a car I have had. Shane was great to work with.

The service my car required was completed to my satisfaction and completed sooner than promised.

The service was great and Derick was very easy to work with. I have always had very good service and the people are very knowledgeable and friendly. Thank You.

Great service, and knowledgeable friendly people. Ryan was great to work with, and he got my out quickly.

I was very happy with the dealership experience at West Herr Toyota of Rochester. Everyone I encountered was friendly, professional and fair. I plan to go back.

Went to dealership to inquire what new or low mileage Highlanders were available. After salesperson Lorie performed a search, only 1 Highlander was available of what options I was looking for. It was scheduled to be built in 1 month, so I put a deposit on it. It was delivered approximately 1 month later. Lorie was pleasant to work with, as well with the Finance Manager and Customer Care Manager. Not sure if I received the best deal possible considering I wasn't planning on buying , but probably did OK

Great experience, kind,polite,professional experience with the whole staff at the dealership with a nice selection of cars.

Great service as always. Fast, reliable, and just an overall pleasure to do business with!

Lorie was amazing as well as the whole team at west herr Toyota thank you!

I was in for a 6 month check-up. No issues, in and out fast. THANKS!

Service appointments are easy to schedule. The service visit is completed timely and efficiently. Always a pleasure.

Service is exceptional. The service person keep clients informed about vehicle! I’ve been coming here for years.