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Our Reviews
The easiest and pain free experience buying a car I have had. Shane was great to work with.
The service my car required was completed to my satisfaction and completed sooner than promised.
The service was great and Derick was very easy to work with. I have always had very good service and the people are very knowledgeable and friendly. Thank You.
Great service, and knowledgeable friendly people. Ryan was great to work with, and he got my out quickly.
I was very happy with the dealership experience at West Herr Toyota of Rochester. Everyone I encountered was friendly, professional and fair. I plan to go back.
Went to dealership to inquire what new or low mileage Highlanders were available. After salesperson Lorie performed a search, only 1 Highlander was available of what options I was looking for. It was scheduled to be built in 1 month, so I put a deposit on it. It was delivered approximately 1 month later. Lorie was pleasant to work with, as well with the Finance Manager and Customer Care Manager. Not sure if I received the best deal possible considering I wasn't planning on buying , but probably did OK
Great experience, kind,polite,professional experience with the whole staff at the dealership with a nice selection of cars.
Great service as always. Fast, reliable, and just an overall pleasure to do business with!
Lorie was amazing as well as the whole team at west herr Toyota thank you!
I was in for a 6 month check-up. No issues, in and out fast. THANKS!
Service appointments are easy to schedule. The service visit is completed timely and efficiently. Always a pleasure.
Service is exceptional. The service person keep clients informed about vehicle! I’ve been coming here for years.
There is a level of trust and comfort that they have engendered. I have always been satisfied with the work they have done on my vehicles.
Nice experience nice atmosphere people were very friendly any questions asked were answered would recommend friends and family
They are always kind and attentive They answer all of your questions If the person you are dealing with does not know the answer They find someone who does The service department is also very good They tell you if your vehicle is in need of other things when it is there so you don't need to make unnecessary extra trips ...no pressure if you don't do the recommendations they simply give you the list very helpful I would highly recommend them
I’ve been taking my car to this dealership for four years and have been satisfied with their quality of service. After my experiences with the other local dealerships, I can attest to the fact that West Herr Toyota of Rochester is the best place to take my car in for service as they run their business with honesty and efficiency.
Every person we came in contact with was very helpful and friendly. Kyle Palka was a pleasure to have for a salesman.
Got me in and out quickly, I am thankful of friendly service first thing in am
Worked with Sales Consultant, Tom Petrie for the second time and he is excellent..He is very personable and a pleasure to work with. West Herr needs to do a better job at getting vehicles available to see, test drive and choice of colors. It seems crazy that a dealership doesn’t have vehicles in their lot to sell. Tom was able to locate a vehicle but he should not have been put in that position of not having a vehicle to see. I’m not sure how dealerships can stay in business this way or have people move on to another dealership /brand of car. Tom did a great job for us. Thank you, Tom.
Matt was an excellent and patient person when dealing with me and my husband. Very helpful
West Herr Toyota is awesome and my salesperson Joe Wyse did an awesome job start to finish. Purchased a new 2024 Toyota Corolla which you can’t beat. Thank you Joe and West Herr Toyota.
Competent friendly helpful. Very easy to deal with. Knowledgeable experienced delivery met half way nice
Efficient, knowledgeable, courteous, and honest . I appreciate Allen and his team in Service department. They take pride in their work and I trust them.
They always do a great job. The service advisor was even able to do a tire swap today even though it was not planned. This saved me a ton of hassle.
They have a very friendly and knowledgeable staff. Derek went out of his way to help me address some issues I had with the navigation system and I want to say a big Thank You.
Welcome to West Herr Toyota of Rochester
In more ways than one, West Herr Toyota of Rochester aims to make the dealership experience simple and painless for drivers in and around Greece, Webster, and Henrietta. Whether you come to us to browse the latest Toyota models, get behind the wheel of a high-quality used car, secure auto financing to drive away with confidence, or schedule service to keep your vehicle running like new, West Herr Toyota of Rochester will deliver.
Our dedicated sales team pays close attention to the wants and needs of every Irondequoit and Brockport driver, as we understand that buying a car takes careful consideration. For that reason, we listen to your requirements and guide you to options that match, or let you guide us if you already know what you want. Regardless, you’ll have access to a vast inventory of brand-new Toyotas and a wide variety of pre-owned models from Toyota and other automakers, meaning you’re sure to find something you like. Our finance team is always at the ready to make your dream vehicle a reality, thanks to our ability to arrange loan or lease packages that make sense for you.
Our service center will make the dealership experience easy on you, too. Not only does our service center offer complimentary shuttle service so that you never have to miss a beat when you leave your car here for maintenance or repairs, but we also provide an early bird or late night drop box, so that you can leave your vehicle with us as your schedule allows.
You can find West Herr Toyota of Rochester located at 4374 Ridge Rd West in Rochester, NY. We have extended Service and Parts Department hours to accommodate you and your busy schedule. Pay us a visit today, or get in touch if you’d like more information on what we can offer you!